100% Certified & Lab-Tested Products – Shop with Confidence.
Last Updated: September 2026
At Mauhurtika, every gemstone and spiritual product is carefully selected and, where applicable, handcrafted. Natural gemstones are unique geological products and may naturally vary in colour, clarity, texture, inclusions, shape and appearance.
Due to the valuable, delicate and natural nature of our products, Mauhurtika follows a verification-based Return, Replacement & Refund Policy.
Please read this policy carefully before placing your order.
Mauhurtika does not offer general returns or refunds for change of mind, personal preference, or dissatisfaction with the natural appearance of a gemstone.
A return, replacement or refund claim may be considered in the following circumstances:
Submitting a claim does not automatically mean that a return, replacement or refund has been approved.
All claims are subject to evidence, verification and, where necessary, physical inspection.
For claims relating to:
the customer should provide a continuous and unedited unboxing video.
The video should clearly show:
The video should not contain cuts, edits, unexplained pauses or gaps.
Claims submitted without adequate unboxing evidence may be rejected where the available evidence is insufficient to establish that the issue existed at the time of delivery.
Mauhurtika may request additional photographs, videos, courier records or other evidence before determining a claim.
Any claim relating to damage, incorrect delivery, missing items or similar delivery-related issues must be reported within 7 calendar days of delivery.
Claims should be submitted to:
[email protected]
[email protected]
Customers should provide:
Claims reported after the applicable period may not be accepted, except where a different remedy is required under applicable law.
All return, replacement, refund and authenticity claims are subject to verification by Mauhurtika.
Photographs, videos or customer statements alone do not constitute final confirmation of:
Where necessary, the product must be returned to Mauhurtika for physical inspection before a refund or other remedy is approved.
A refund is not automatically issued merely because a customer reports a defect or requests a refund.
Mauhurtika will review the available evidence, product condition, dispatch records and other relevant information before determining the appropriate resolution.
Natural gemstones are geological materials and may naturally contain:
Such natural characteristics are not automatically considered defects.
Differences between product photographs and the actual gemstone caused by lighting, photography, screen settings or natural variation do not constitute a defect.
A customer's preference regarding the natural appearance of a gemstone does not constitute a valid return or refund reason.
However, a verified fracture, chip, breakage or structural damage may be considered where evidence establishes that the issue qualifies under this policy.
Damage occurring after delivery due to customer handling or use is not ordinarily considered transit damage.
This includes damage caused by:
Such damage will generally not qualify for a refund or replacement.
Where the cause of damage cannot reasonably be established from the available evidence, Mauhurtika may require physical inspection before determining the claim.
For valuable gemstones and individually identifiable products, Mauhurtika may verify the returned product against its original dispatch records.
Verification may include:
The returned product must be the same product originally supplied by Mauhurtika.
Any suspected:
may result in rejection of the claim, subject to applicable law.
Where a return has been approved, the product must be returned:
Mauhurtika reserves the right to inspect the returned product before approving any refund or replacement.
Except where otherwise required under applicable law, returns or refunds are not ordinarily available for:
This section does not exclude any remedy that cannot legally be excluded under applicable law.
Customized and personalized products are made specifically according to customer instructions.
Once customization, manufacturing, engraving, resizing, mounting or other customer-specific work has commenced, the order generally cannot be cancelled or returned merely due to a change of mind or personal preference.
This includes, where applicable:
This clause does not exclude any remedy that cannot legally be excluded under applicable law.
Products sold under:
are generally not eligible for commercial returns or refunds due to change of mind or customer preference.
Any applicable statutory rights relating to defective, deficient, incorrect, spurious or otherwise legally actionable products remain unaffected.
Mauhurtika stands behind the authenticity of gemstones represented by us as natural.
If a gemstone purchased from Mauhurtika is independently established to be synthetic, artificial or lab-created, contrary to the product representation, the customer may submit an authenticity claim.
The claim must be supported by a valid report from a:
The report must clearly identify the submitted gemstone and establish the relevant authenticity issue.
After successful verification of a valid authenticity claim, Mauhurtika will provide the applicable refund/remedy in accordance with this policy and applicable law.
Where the authenticity claim is accepted under this guarantee, Mauhurtika will refund the eligible product amount and applicable return courier charges.
Mauhurtika may require the disputed gemstone to be returned for verification before processing the refund.
Some natural gemstones may undergo treatments or enhancements commonly used within the gemstone industry.
Where a treatment or enhancement is applicable and disclosed in the product description, certificate or invoice, the disclosed treatment itself shall not constitute a defect.
Customers are advised to review the product description and certificate information before purchasing.
If Mauhurtika sends an incorrect product, the customer must notify us within 7 calendar days of delivery and provide appropriate evidence, including the unboxing video wherever applicable.
After verification, Mauhurtika will determine the appropriate remedy based on the circumstances, this policy and applicable law.
The incorrect product must be returned in its original condition with its certificate, tags and packaging wherever applicable.
If an item or component appears to be missing from the package, the customer must notify Mauhurtika within 7 calendar days of delivery.
The customer may be required to provide:
Mauhurtika may verify the shipment against its packing and dispatch records before determining the claim.
Except where specifically stated otherwise:
For an accepted authenticity claim covered under the Authenticity Guarantee, applicable return courier charges may be reimbursed subject to verification.
A refund is not automatic merely because a customer requests one.
Where a refund may be applicable, Mauhurtika will first verify:
Only after successful verification will an applicable refund be processed.
| Order Type | Refund Timeline | Refund Method |
|---|---|---|
| Prepaid Orders | 5–7 business days after refund approval | Original payment method |
| COD Orders | 10–12 business days after refund approval | NEFT/UPI after verification of bank details |
| International Orders | 40–45 days after refund approval | Original payment source, subject to applicable deductions |
The refund timeline starts after refund approval, not when the customer initially submits a claim.
Actual credit time may depend on the payment gateway, bank, courier, customs authority or other third-party service provider.
Where legally permissible and applicable to the particular transaction, the refund amount may exclude or account for:
Any applicable deduction will be communicated to the customer.
Orders may be cancelled before dispatch, subject to the following:
If Mauhurtika has already incurred actual non-refundable costs for:
such actual costs may be deducted where legally permissible.
Once an order has been dispatched, cancellation is no longer available and any applicable return or claim will be governed by this policy.
International customers are responsible for complying with the import requirements of their destination country.
Mauhurtika is not responsible for:
Refunds for international orders, where approved, may be subject to applicable shipping, customs, tax and third-party charges.
Where Mauhurtika specifically offers store credit as a resolution, such store credit is not automatically convertible into cash.
A cash refund will be provided only where the particular claim qualifies for a refund under this policy or applicable law.
Nothing in this policy is intended to exclude, restrict or waive any consumer right, remedy or protection that cannot legally be excluded under applicable Indian law.
Where applicable law provides a mandatory remedy for a defective, deficient, incorrect, counterfeit, spurious or otherwise legally actionable product, such rights will prevail over any conflicting commercial term in this policy.
Mauhurtika will review each eligible claim based on the available evidence, product condition, dispatch records, certificates and other relevant information.
Where necessary, Mauhurtika may request additional evidence or physical inspection before making a final determination.
A claim will not be considered approved until Mauhurtika confirms the applicable resolution to the customer in writing.
For return, replacement, refund or authenticity-related queries, please contact:
Mauhurtika
Plot 38 B, Pumarth Meadows
Indore, Madhya Pradesh – 453771, India
Email:
[email protected]
[email protected]
Website:
mauhurtikagems.com
Please keep your order number, invoice and relevant photographs/videos ready when contacting our support team.
